Remember the big and bulky old phone systems that once filled offices around the country? They took up space, they were expensive and required a telecom expert to configure and manage them.
Nextiva’s Most Popular Service
Thankfully, cloud services and virtualization came along the way, and many of those legacy systems were evolved as well and moved to the cloud.
Nextiva is a next level communications solution that ushers in the twenty-first century and does away with those clunky old phone systems.
It even earned the highest possible rating from U.S. News and World Report as the best business phone system.
In a nutshell, Nextiva allows your business to make calls from a hardware phone, a Mac or Windows desktop, or even your cell phone when you’re on the go via an Android or iOS app.
It is a perfect fit for remote teams, especially during this period that many people work from home.
It allows for easy collaboration, video calls, live chat and more in one place. G2 Crowd even called it the easiest to use VoIP application in the industry.
Essentially, it replaces your old phone system and makes communication so much easier.
Nextiva offers several powerful packages and products for both SMB Businesses and Large Enterprises alike. However, in this article we will focus only on Small-Medium Business communication solutions such as:
- Small Business Phone Service
- Small Business VoIP Phone System
- Small Business Bundle
- Nextiva vFAX online Fax service (Free Trial Here)
Without further ado let’s briefly discuss and review the Nextiva SMB solutions below:
(Disclosure: We are affiliated with Nextiva)
Review of Nextiva Small Business Phone Service
If you run a small business, this is the perfect way to give the impression that you’re much bigger.
When you invest in Nextiva for Small Business, you get all the benefits of a communication system that much bigger companies use.
This translates to better internal communication and also gives your competitors and customers the perception that you have your finger on the pulse.
Some Important Features
When you invest in the Small Business Nextiva phone service, you get the following features (among others):
- The Nextiva Application so you can stay in touch when you or your employees are at home or on the road.
- Automated greetings through the Auto Attendant function so customers will always be put through to the right person or department.
- A Voicemail to Email function that means you can get every single message from colleagues and customers in one dedicated location wherever you are.
- Easy and convenient text messaging through the Nextiva application so you can easily broadcast to your entire team or just one staff member.
- No limits on calls within the US or to Canada.
- A Call Queue feature that allows you to easily organize multiple callers into a queue so they can be put through to relevant employees or departments in an orderly and efficient manner.
- And much more
Some Benefits
One of the main benefits of the Nextiva system is that it allows instant and easy communication both within the workplace and with customers. Here are just some of the reasons why it makes sense to choose the Nextiva system:
- Much lower costs since all communication takes place online, and there are no additional telecommunications charges.
- Free Local or Toll free number.
- Free online faxing.
- Up to 65% savings when using such type of phone services.
- Everything lives in the cloud, so it’s easy to access wherever there is an internet connection.
- Much more cost effective than using the old communication systems.
- Great reliability (99.999% uptime) and voice quality.
Pricing
There are three pricing tiers:
- Basic for as low as $20 per month per user;
- Pro for as low as $25 per month per user;
- Enterprise for as low as $30 per month per user.
The rates also vary based on whether you commit to a yearly contract and pay upfront or you prefer to pay month to month.
There is also a 36-month contract that is even less expensive. There are also bulk discounts for each tier according to the number of users and according to which features-plan you select (Basic, Pro, Enterprise).
See Pricing and All Features Here
Review of Nextiva Small Business VoIP Phone System
They say that information is power. Nowhere does this apply more than in modern business. Knowing what your customers are thinking is the key to understanding how to sell to them and serve them better.
The Nextiva VoIP Phone System (which is actually a Hosted PBX solution on the cloud) is an affordable way for any business to enter the next-level world of cloud-based communications.
What Nextiva really does is allow you to know your customers better and place intuitive and efficient communication tools in the hands of your employees.
And when communication tools don’t get in the way of the customer experience, customers are easier to serve and their behaviors and needs are easier to track.
Some Important Features
As far as features are concerned, here are some main ones that you get with the service:
- High Definition quality Voice.
- Pick your own Business Phone number.
- Free Local and Toll-free Number.
- Small Businesses can save up to 65% in costs when using a VoIP system.
- Easy and intuitive team collaboration through video conferencing using the Nextiva application.
- Automated greetings through the Auto Attendant function so customers will always be put through to the right person or department
- A Voicemail to Email function that means you can get every single message from your colleagues and customers in one dedicated location, no matter where you are
- No limits on calls within the US or to Canada
- A Call Queue feature that allows you to easily organize multiple callers into a queue so they can be put through to relevant employees or departments in an orderly and efficient manner
- HD video quality
- Internet faxing
- And much more
Some features will be limited to the upper pricing levels. For example, screen sharing is not available in the Essential package, but is available in both the Professional and Enterprise packages. Having said that, even the Essential package provides many great features.
Some Benefits
Using the NextOS gives you complete control over not just the customer experience, but how it can grow your business. The NextOS allows you to drill down on the customer experience. It tracks the words that customers use and gives you an indication of how satisfied they are with their interaction with your company. This data can be compared to every other interaction and graphed quickly and easily.
Customers can also provide feedback on the kind and quality of experience they have had – whether they were satisfied or not, whether they were happy with the quality of the call, and so on.
All of this provides many benefits to business owners who want to develop good rapport with their customers and enhance how their business works. The NextOS provides the power to do this in an affordable package.
Pricing
There are three pricing tiers:
- Essential starting at $19.95 per month per user;
- Professional starting at $20.95 per month per user; and
- Enterprise starting at $27.95 per month per user.
The rates also vary based on whether you commit to a yearly contract and pay upfront or you prefer to pay month to month.
There is also a 36-month or 12-month contract agreement that is even less expensive. There are also bulk discounts for each tier, based on the number of users.
See Pricing and All Features Here
Review of Nextiva Small Business Bundle
The Nextiva Small Business Bundle product is what encapsulates all of the services described above in a bundle product which is also modular whereby you can add products as you go.
This bundle is great for businesses who really want to taste all of what the Nextiva communication has to offer and has been designed with regular businesses in mind rather than IT experts.
The great thing about it is that it grows with you rather than overwhelms you with a thousand features.
This means that you can grow at your own pace into the Nextiva system and upgrade when you need to or scale it back when you need to do that too.
The bundle product includes all small business communication solutions of Nextiva such as VoIP phone service, service CRM, sales CRM, Team collaboration tools etc in one single product bundle.
Some Important Features
Here are some of the great features of the Small Business Bundle:
- Includes all phone service and CRM features of the standalone products
- Rent or buy the VoIP phones outright
- Get access to the Nextiva application so work can be done from anywhere
- Start small with one VoIP phone and then bundle in more products when you’re ready to pay for them in a cost-effective way.
Some Benefits
If you want to start with one business phone service, you can do that with the Small Business Phone service or VoIP service as discussed above.
The benefit is that using a single hardware business phone will be familiar and allow you to explore the possibilities that the Nextiva system offers. With this one product, you’ll get your own VoIP number, auto attendant, and so on. And you get this without having to break the bank.
When you’re ready to move up to the next level, you can easily and quickly bundle more Nextiva products together as offered with the Bundle service.
Add the Customer Service module, and allow your employees to track customer behavior and satisfaction ratings.
Add the Sales CRM module, and you can have all of your sales people manage their leads in one simple interface.
Add the Team module, and you get access to easy collaboration tools, including screen sharing and more.
All of this represents an easy way to get into the Nextiva system without breaking the bank. Just start small and then build up and add features when you need them.
Pricing
Contact Nextiva directly for pricing options of the Bundle product.
Review of Nextiva vFAX Online Fax Service
Nextiva vFAX 30-day Free Trial
Faxing is an office procedure that many people simply took for granted over the years. The paperless office has always been a vision of the future, and if you still rely on faxes, the Nextiva vFAX service is a very good option.
What it effectively means is that you get to have the completely digital office you need. Faxes get sent online securely through Nextiva servers and you get to have a much more user friendly experience. It means ease of use, speed, and efficiency.
Some Important Features
Here are the main features of the Nextiva vFAX service:
- You get 256 bit SSL encryption on all faxes for maximum security
- The flexibility of the NextOS means that you can fax from anywhere you can access the application, including your desktop, your cell phone, or tablet
- Signing up means that you can keep your current business fax number
- All incoming faxes will be directed to a designated email inbox for easy viewing and management
Some Benefits
If you’re unsure about switching off your old hardware fax machines and going completely digital with Nextiva, you have the generous option of a 30-day free trial.
That means no payment upfront so you can try out the Nextiva vFAX service to see if it’s a good fit for your business and your staff.
Nextiva estimates that you will reduce your monthly fax expenses by up to 80% when using their vFAX service.
Moreover, by switching to vFAX, you can seriously update your speed and efficiency. If you have a business that heavily relies on faxes to get things done, vFAX is a good way to save money and make things easy.
The fact that all incoming faxes are routed to a single inbox means that you can keep them all in one place. The end result is no more lost pieces of fax paper in the office.
Access is also a big selling point for this service. Your employees can use this digital fax from anywhere, as long as they have access to an internet connection and the Nextiva application. More work gets done and everything is simply more cost effective.
Even if you already have a fancy new fax machine, you don’t need to throw it out. By signing up for the vFAX service, you get to keep your existing number, and you can even use your old fax machine.
The difference is that everything gets routed through the Nextiva Cloud service and you can take advantage of unprecedented levels of access and convenience.
Pricing
There are three pricing tiers:
- Basic for as low as $4.95 per month;
- Pro for as low as $12.95 per month; and
- Enterprise for as low as $29.95 per month.
The rates also vary based on whether you commit to a yearly contract (prices above) and pay upfront or you prefer to pay month to month (more expensive).
Nextiva vFAX 30-day Free Trial
Conclusion – Why You Need Nextiva for Your Business Growth
Nextiva represents a next-level upgrade for your business. A suite of cloud-based tools allows your staff to communicate more efficiently, get things done more quickly, and learn about customer behavior and needs much more easily.
A business is more likely to be successful if it understands its customers. It’s more likely to be successful if it creates more efficient daily workflow operations.
The one area where many businesses struggle is in communication – whether that’s internal communication or communication with clients and customers.
Nextiva allows any business to choose a service that suits its budget. The Small Business Bundle allows you to start small and work your way up to new features.
Nextiva allows for easy tracking of customers and allows staff members to give better and more effective service.
Nextiva also represents huge cost savings. No longer are those hefty PBX systems needed. Your small business can do everything in the cloud and connect anyone who has a web-enabled device and the Nextiva application.
In this context, the truly paperless digital office is upon us and the future really is in the cloud.
Leave a Reply